At Daniel Footwear Shop, we are committed to ensuring your complete satisfaction with every purchase. Just as we carefully curate our collections of footwear and accessories, we strive to provide a returns and exchanges process that reflects our brand’s dedication to quality service and attention to detail.

Key Information:
  • Return Window: 15 days from receipt of delivery
  • Items must be unworn, in original condition with tags attached
  • Original packaging must be included
  • Refunds processed within 5-7 business days after we receive your return

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, your item must meet the following criteria:

  • You must initiate the return within 15 days of receiving your order
  • Items must be unused, in their original condition, and with all tags attached
  • Original packaging, including any shoe boxes, must be included and in good condition
  • A proof of purchase or order number is required

Non-Returnable Items

For health and hygiene reasons, the following items cannot be returned or exchanged unless faulty:

  • Cosmetic Cases (due to hygiene considerations)
  • Gloves (intimate apparel items)
  • Any items that have been worn, damaged, or altered from their original condition
  • Products without their original packaging or tags

Return & Exchange Process

1

Submit Your Return Request

Within 15 days of receiving your order, email us at admin@flybootssale.com with the following information:

  • Your order number
  • The items you wish to return or exchange
  • Reason for return
  • Whether you prefer a refund or exchange

You can use the template below to ensure you provide all necessary information.

2

Receive Return Authorization

Within 24-48 hours, we will email you a Return Authorization Number and detailed instructions for returning your items. Please do not ship your return without this authorization.

3

Package Your Items

Carefully pack the items in their original packaging, including all tags and documentation. Include a copy of your order confirmation or the return form we provide.

4

Ship Your Return

Ship your package to the address provided in your return authorization email. We recommend using a tracked shipping service as you are responsible for the return until it reaches our facility.

Return Address:
Daniel Footwear Shop
71 St Mary St, Southampton, SO5W 8UX
United Kingdom

Return Request Template

To streamline your return process, you can use the following template when contacting us:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Daniel Footwear Shop Customer Service Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Order Date: [Date of Order] Items to Return/Exchange: – [Product Name], [Size], [Color] – [Product Name], [Size], [Color] (if multiple items) Reason for Return/Exchange: [Please specify – size issue, color difference, changed mind, etc.] I would prefer: [Full refund / Exchange for (specify product and size) / Store credit] I confirm that the items are unworn, in original condition with all tags attached, and include the original packaging. Please provide return instructions and any necessary authorization. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refunds

Once we receive and inspect your returned items:

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, unless the return is due to our error or faulty products
  • You will receive an email confirmation once your refund has been processed

Exchanges

If you wish to exchange an item for a different size or color:

  • We will process the exchange once we receive your returned item
  • If the exchange item is of higher value, you will need to pay the difference
  • If the exchange item is of lower value, we will refund the difference
  • Exchanges are subject to product availability

International Returns

As we serve customers globally (with some regional exceptions), please note:

  • International customers are responsible for any customs duties or taxes incurred when returning items
  • We recommend declaring the package as “Returned Goods” to potentially reduce customs fees
  • Return shipping costs for international orders are the responsibility of the customer

Need Assistance?

Our customer service team is here to help with any questions about returns or exchanges:

Email: admin@flybootssale.com
Address: Daniel Footwear Shop | 71 St Mary St, Southampton, SO5W 8UX | United Kingdom

We typically respond within 24 hours during business days.