FAQ

Daniel Footwear Shop is a curated destination for fashion-forward individuals seeking quality footwear and accessories. Our collections span from essential men’s trainers and boots to elegant heels and flats, complemented by a carefully selected range of bags, knitwear, and seasonal accessories. We focus on delivering pieces that blend contemporary style with enduring quality.

Our style reflects accessible luxury—thoughtfully curated collections that balance current trends with timeless appeal. From sophisticated clutch bags for evening wear to practical yet stylish backpacks for everyday use, each item is chosen to help you express your personal style with confidence.

Yes, we proudly cater to both our male and female customers. Our ‘Men’ section features dedicated collections including Men’s Bags and Men’s Trainers, while our women’s offerings encompass everything from Boots and Heels to Coats & Jackets and Knitwear.

We provide detailed sizing charts for each product category. For footwear, we recommend measuring your foot length and comparing it to our specific brand measurements, as sizing can vary between designers. If you need additional guidance, our customer service team can provide personalised advice based on your preferences and previous purchases.

We regularly refresh our collections with new arrivals to keep your wardrobe current. We recommend checking our ‘New Arrivals’ section frequently or signing up for our newsletter to be among the first to discover new pieces.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security. All transactions are processed through encrypted systems to ensure your financial information remains protected.

Order modifications or cancellations are possible only if your order hasn’t entered our processing stage. Please contact us immediately at admin@flybootssale.com with your order details, and we’ll do our best to accommodate your request.

While we don’t currently offer dedicated gift wrapping, each order is carefully packaged with attention to detail, ensuring your items arrive in perfect condition. If you require special arrangements, please contact our customer service team before placing your order.

We’re proud to offer worldwide delivery with the exception of some Asian countries and remote locations. If you’re unsure about delivery to your specific address, please contact us before ordering, and we’ll be happy to confirm availability.

We offer two convenient shipping methods:

Standard Shipping (£12.95) – via DHL or FedEx, delivered within 10-15 business days after dispatch with full tracking.

Free Shipping – available on orders over £50 via EMS, delivered within 15-25 business days after dispatch with basic tracking.

We require 1-2 business days to carefully prepare your order before dispatch. During peak seasons or promotions, processing may occasionally take slightly longer, but we’ll keep you informed throughout the process.

Depending on your country’s regulations, customs duties or import taxes may apply. These charges are the responsibility of the recipient and are not included in your order total. Delivery times may also be affected by local customs processing.

Our carriers will make up to three delivery attempts. If you’re not available, they’ll leave a card with instructions for collection or rescheduling. Please monitor your tracking information to coordinate delivery.

We want you to be completely satisfied with your purchase. You may return unworn, undamaged items in their original packaging within 15 days of receipt for a refund or exchange.

Please contact our customer service team at admin@flybootssale.com with your order details and reason for return. We’ll guide you through the process and provide return instructions.

For hygiene reasons, certain items such as gloves and cosmetic cases may have different return conditions if their packaging has been opened. Please contact us for specific guidance on these items.

Once we receive and inspect your returned items, we’ll process your refund within 5-7 business days. The timing for the refund to appear in your account will depend on your financial institution’s processing times.

While you can checkout as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout experience for future purchases.

Our dedicated customer service team is here to assist you. Please email us at admin@flybootssale.com with any questions or concerns. We typically respond within 24 hours during business days.

We’re proudly based in Southampton, UK, at 71 St Mary St, Southampton, SO5W 8UX, serving customers worldwide with our curated collections of footwear and accessories.